12
Sep
Addressing customer questions regarding products is an important part of providing excellent customer service. Here are some guidelines to help you effectively address customer inquiries: Actively listen to the customer: Give the customer your full attention and maintain eye contact. Listen carefully to their question or concern without interrupting. Clarify the customer's question: If the customer's question is not clear, politely ask for clarification to ensure you understand their needs accurately. Paraphrase their question to confirm your understanding. Provide accurate and relevant information: Draw on your knowledge of the products or services to provide accurate and helpful information. Answer the…