Providing correct change to customers is an important aspect of a cashier‘s responsibility. Here’s a step-by-step guide on how to provide correct change:
- Determine the Purchase Total:
- Calculate the total amount of the customer’s purchase by adding up the prices of the items or scanning them through the POS system.
- Establish the Payment Amount:
- Determine the amount the customer has given as payment, whether it’s cash, a credit card, or another form of payment.
- Calculate the Change Due:
- Subtract the purchase total from the payment amount to determine the change due to the customer.
- For example, if the total purchase is $25 and the customer gives you a $50 bill, the change due is $25.
- Determine the Denominations for Change:
- Decide which denominations of bills and coins will be used to provide the change.
- Start with larger denominations and work your way down to smaller ones to minimize the number of coins given as change, if possible.
- Count the Change:
- Count out the bills first, placing them in the customer’s hand or on the counter one by one, stating the value of each bill as you do so.
- Then count out any coins, again stating the value of each coin.
- Confirm the Amount:
- Once you have counted out the change, verbally confirm the total amount given to the customer.
- For example, you can say, “Your total change is $13.75.”
- Offer a Receipt:
- Provide the customer with a receipt for the transaction, which should include the purchase total, the payment amount, and the change given.
- Thank the Customer:
- Express gratitude to the customer for their purchase and assure them of your availability for any further assistance.
Remember, accuracy is crucial when providing change. Take your time and double-check your calculations to ensure that the correct amount is given. If you’re uncertain about a calculation, don’t hesitate to use a calculator or ask a colleague for assistance.
In situations where the change due is a large amount or involves complex calculations, it’s helpful to break it down for the customer. For example, you can say, “Here’s $10 in bills and $3.75 in coins, making a total of $13.75.”
By following these steps, you can provide correct change to customers efficiently and maintain a high level of customer service.
